Trading conditions

These trading conditions specify and clarify the rights and duties of both the seller and the buyer.

Given trading conditions are valid as amended on the web sites of the seller on the day of dispatch of the electronic order made by the buyer.

  1. Buyer accepts all the statements of trading conditions as amended by sending the electronic order on a day of dispatch, as well as the significant price of the ordered goods including transport or postage charges given in the catalogue of the e-shop, unless a separate arrangement was agreed. The buyer is committed by sending the order.
  2. The buyer has the right to cancel the order without the seller agreement up to a maximum of 24 hours from the reservation, or when the documentary delivery date was exceeded by the seller. In other cases the agreement with the seller is compulsary.
  3. Both participants agreed explicitly by the course of Law § 262 column 1 of Commercial Code that unless provided otherwise their right and duties are bound by the Commercial Code, especially §409 and following.

Order and Conclusion of Sales Contract

  1. All orders, including those made through the internet, are binding. By placing the order, the buyer confirms that he/she has read and understands the trading conditions and the returns conditions and that he/she agrees to them.
  2. The order is the draft of the Sales Contract. The Sales Contract is set in at the moment the buyer receives the ordered goods.
  3. The electronic order is valid if all the specified date and terms required in the order form are filled in.
  4. Place of delivery is the address given by buyer in the registration form.
  5. Property right to the goods is transferred to the buyer by delivery acceptance, under the condition of purchase price payment.
  6. By filling in the registration form of obligatory order, the buyer permits the seller to collect and archive the personal details of the buyer.
  7. All products are delivered with the tax document. Goods remain the property of the company until paid for in full.

Rights and duties of the buyer

  1. The buyer is obliged to give the correct and complete postal address to which the ordered goods will delivered.
  2. The buyer is obliged to accept delivery of the ordered goods and to pay the total price including postage charge. The buyer agrees to the total price of the ordered goods when filling in the order form and before its obligatory confirmation.
  3. The buyer is entitled to let his/her personal details to be deleted from the seller’s database, if he/she asks for this by sending a written request.

Rights and duties of the seller

  1. All personal details of the buyer, given by the registration, are confidential.
  2. The seller will delete the customer’s personal data from the database when a written request is received.
  3. The seller is entitled to refuse the order when the buyer doesn’t fulfill his/her contract to accept the delivery of goods and to pay the purchase price forthwith.
  4. If delivery of the ordered goods is not accepted, the buyer is bound to pay all the delivery costs.
  5. The seller is entitled to withdraw from the purchase contract if it is not possible to fulfill the order and if both the seller and buyer don’t agree on the new order.

Postage and packing charge

Postage and packing charge (a parcel wieghing no more than 2 kg) is 84,- CZK on orders up to 2000,- CZK. For the postage and packing charge with parcels over 2 kg see the valid price list of Česká pošta. If the postage charge is more than 84,- CZK, the customer will be informed about this by us either by phone or by e-mail.

Orders over 2000,- CZK are free of postage and packing charges.

Receipt of Orders

Orders are dispached immediately if possible. Where goods have to be ordered and it is impossible to keep the delivery on time, the customer will be informed about this by e-mail and the delivery time will be specified.

The order completed by the seller the moment the goods are delivered by the transfer companies. The total price of the order includes all the postage and packing charges. All goods are provided with a tax document. The goods remain the property of the company until paid for in full. The seller is entitled to cancel the order if the goods are out of stock, sold out or unavailable for some other reason. When an order has to be cancelled, the customer will be informed and will be offered an alternative item.

Time and Method of Delivery

Return of the goods

The buyer is entitled to withdraw form the sales contract within 14 days from receipt of delivery, according to the §6 amendment of the Civil Code No. 367/200. If the buyer decides to return the goods, only current items, undamaged, fully marketable with original manufacturers packaging unopened with all wrappings and seals intact may be returned.

After receiving the returns the seller will refund the customer the appropriate amount of money by the predefined way. The customer is liable for payment of postage and packing charges incurred in the return of the goods. The buyer cannot withdraw from the sales contract according to §7 if the delivered goods have been modified according to the customer’s request.

If there is a defect in any of the products then we will replace the defective products free of charge or if you choose not to have a replacement you are entitled to a full refund of the price of the product. If you sign for the goods and on opening the package discover that they are faulty (wrong colour, defect on goods etc.), then please send the goods back with details of you order number, a copy of the order and a brief reason for return. The seller is obliged to solve your claim in the shortest possible period.

Warranty Claim

  1. Contingent warranty claims will be satisfied according to the warranty claim conditions given on www.bagmaster.eu and according to the Legal Order valid in the Czech Republic.
  2. The goods can be claimed with the seller on the e-mail address or by phone according to the warranty claim condition. Contact person: Address of the Complaint Department:
  3. The buyer should examine the received goods properly and inform the seller immediately about the contingent defects of the goods.
  4. The buyer has to send a written statement of any defects to us, together with the goods under complaint. Please, send also a brief description of the defects.
  5. It is also necessary to send a copy of the invoice, the bill of delivery and the receipt of the goods under complaint.
  6. The seller is obliged to inform the customer about the way the complaint will be satisfied, no more than 5 days from the receiving the returns.
  7. All returned goods must be received by us in their original packaging and in a resaleable condition, complete with all items. The producer usually doesn’t accept warranty of goods that have been damaged during transportation.
  8. The seller is not responsible for the damages caused by the usage, functional property and other damages caused by wrong usage by the customer as well as the damages caused by external circumstances and wrong handling. Such damages are not under the guarantee. Term of guarantee starts on the day of recipt of goods.

Please don’t send us the goods under complaint as a cash on delivery. Goods sent this way won’ t be accepted by us and the time for the settlement of a claim will be longer.

Security of personal information

The provider declares that all personal information is confidential and will be used only for the internal needs of the company. We will only use the information that we collect about you lawfully (in accordance with the Law No. 101/2000). We will collect information given at the time of ordering or registering. We confirm that we will not pass on any of your information to any other company. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Final Statements

  1. These trading conditions are valid from the 1st of November 2006.
  2. The buyer accept all the statements of these trading conditions as amended by sending the electronic order on day of the dispatch as well as the valid purchase price and the postage and packing charges, uless there was a separate agreement.
  3. Both the buyer and the seller agree by course of Law §262, paragraph 1 of the Commercial Code that unless provided otherwise , their rights and duties are bound by the Commercial Code, especially § 409 and following.